Legal notice

Store Name

KNT365

Seller

KNT365 Inc.

Person Responsible for Operations

Atsushi Kunii

Address

2-22-3 Jiyugaoka, Meguro-ku, Tokyo 152-0035, Japan
Lotus Calyx 102

Contact

Customer Support: Contact Form
Hours: 10:00–18:00 (JST), excluding weekends and public holidays

Product Prices

All prices displayed on our website include applicable consumption tax.

Additional Charges

Additional charges may include consumption tax, shipping fees, and payment processing fees.
See our Shipping Policy for details.

Payment Methods and Payment Terms

We accept the following payment methods:

• Credit card

• Apple Pay

• Google Pay

• Shop Pay

• Paidy (Buy Now, Pay Later)

Credit cards accepted: VISA, Mastercard, JCB, and American Express.
Payment is available in one lump sum only.

Shop Pay is a payment service that allows you to complete your purchase quickly and smoothly by registering your payment information in advance. For subsequent purchases, your payment information is automatically entered, allowing you to complete checkout more quickly.

Currently, Shop Pay accepts VISA, Mastercard, and American Express only.

Paidy is a cardless payment service provided by Paidy Inc. You can shop using only your email address and phone number, without registering in advance.

Delivery

For information regarding shipping and delivery, please see our Shipping Policy.

Returns and Exchanges

We do not accept returns or exchanges due to customer preference after an order has been shipped.

If you receive a defective item or an item different from what you ordered, please contact us through the Contact Form within 7 days of receiving your order.

Customer Support: Contact Form
Hours: 10:00–18:00 (JST), excluding weekends and public holidays

Please do not return any items without contacting us first. We may be unable to process returns sent without prior notice.

Although we take every precaution during inspection, packing, and shipping, if your item arrives damaged or you receive an incorrect item (wrong product or quantity), we will accept a return or exchange. In such cases, we will cover the return shipping costs.

Please contact us within 7 days of receiving your order.

Even in the case of a defective or incorrect item, we cannot accept returns or exchanges under the following circumstances:

• Returns or exchanges due to customer preference

• More than 7 days have passed since delivery

• Any part of the product or its accessories has been lost due to the customer's responsibility

• The product has been damaged or soiled by the customer

• The product is not defective

• You wish to exchange the item for a different product from the one purchased

• The product has been used, even once

• The product has been repaired by the customer

• The defective product cannot be returned to us

• Orders placed from outside Japan

• Any other circumstances in which we determine that a return or exchange cannot be accepted

Refunds: For approved returns, the refund will be processed after the returned item has been received and inspected.