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Privacy policy

Privacy Policy

KNT365 Inc. (“the Company”) establishes the following Privacy Policy (“this Policy”) regarding the personal information of customers in connection with the services provided by the Company (“the Services”).

This Policy explains what personal information we collect, how we use and share it, and how you can manage your personal information.

1. Definition of Personal Information

For the purposes of this Policy, “Personal Information” means personal information as defined under Article 2, Paragraph 1 of the Act on the Protection of Personal Information of Japan, including information relating to a living individual that can identify a specific individual based on the individual’s name, date of birth, or other descriptions contained in such information, including information that can be readily compared with other information and thereby identify a specific individual, as well as information containing an individual identification code.

2. Collection of Personal Information

In order to achieve the purposes of use described in Section 4, “Purposes of Use of Personal Information,” we may collect and use the following information.

When you access our website, certain information about your device may be automatically collected, including information about your web browser, IP address, time zone, and certain cookies and other tracking technologies installed on or used by your device (“Cookies and Similar Technologies”).

When you browse our website, we may also collect information about the individual web pages and products you view, the website or search terms that referred you to our website, and information about how you interact with and use our website. We refer to this automatically collected information as “Device Information.”

When you make or attempt to make a purchase through our website, we may collect certain information from you, including your name, billing address, shipping address, payment information (including credit card information), email address, telephone number, and other relevant information. We refer to this information as “Order Information.”

We may also collect information relating to your purchases as marketing data. For details regarding how the collected information is used, please refer to the sections below entitled “Disclosure to Third Parties” and “Use of Information Collection Modules.”

When we use the term “Personal Information” in this Policy, we are referring to both Device Information and Order Information.

3. Changes to This Privacy Policy

We may revise the purposes for which we use Personal Information without prior notice to you, provided that such revisions are reasonably considered to be related to the original purposes.

If we make material changes to this Policy, we will notify you or publish the changes on our website in a clear and easily understandable manner.

4. Handling of Personal Information

The Company handles Personal Information obtained through our website or directly from customers as follows.

Purposes of Use of Personal Information

We may use Personal Information for the following purposes:

  1. To provide the Services.

  2. To provide information regarding the Services and respond to inquiries and other requests.

  3. To provide information about products and services offered in connection with the Services.

  4. To respond to acts that violate the Company’s terms, policies, or other rules relating to the Services.

  5. To notify customers of changes to the Company’s terms, policies, and other rules relating to the Services.

  6. To improve the Services and develop new services.

  7. To create statistical data in a form that does not allow individuals to be identified in connection with the Services.

  8. For other purposes incidental or related to the purposes described above.

Outsourcing

The Company may entrust certain administrative operations related to the Services, or the handling of Personal Information, to other service providers to the extent necessary to achieve the purposes of use.

In such cases, the Company will exercise necessary and appropriate supervision over the service providers regarding the handling and management of Personal Information.

Examples include outsourcing product delivery and shipping operations to delivery service providers.

Disclosure to Third Parties

Except in the following cases, the Company will not provide your Personal Information to third parties without your consent, unless otherwise permitted under the Act on the Protection of Personal Information or other applicable laws and regulations.

  1. When providing your Personal Information to an e-commerce platform service provider to the extent necessary to provide the Services.

  2. When providing your Personal Information to operators of external services, including Yahoo, Facebook, Google, Twitter, and other external services, including third parties located outside Japan, in connection with linking to or authenticating through such external services.

  3. When linking information such as your browsing history, location information, and preferences obtained from public DMP operators, affiliate service providers, and other third parties with Personal Information already held by the Company.

  4. When Personal Information is provided in connection with a succession of business due to a merger or other reasons.

  5. When you have provided prior consent to the disclosure of your Personal Information to a third party, including consent to disclosure to a third party located outside Japan.

  6. When the information has been processed so that the individual cannot be identified.

  7. When disclosure is necessary to protect the life, physical safety, or property of the Company, you, or another third party, or to protect any services provided by the Company.

  8. When disclosure is particularly necessary for the improvement of public health or the promotion of the sound development of children.

  9. When disclosure is necessary to cooperate with a national government agency, local government, or a person entrusted by such an agency in carrying out duties prescribed by law.

Disclosure to Third Parties Located Outside Japan

Shopify

Shopify Payments

HubSpot

Internet Security

Pages on our website through which customers submit Personal Information use SSL (Secure Sockets Layer) encryption to protect data transmitted between your device and our website.

Management of Personal Information

The Company provides appropriate training to its officers, employees, and service providers regarding the handling of Personal Information and maintains Personal Information in an accurate and up-to-date manner.

We take measures to prevent the leakage, loss, or damage of customer information and Personal Information. All officers and employees are required to comply with internal rules and responsibilities concerning the secure management of data.

The following measures are primarily implemented:

  • Access to customer databases is managed and restricted through password controls.

  • The use of personal belongings, unauthorized external media, devices, or software, and the copying of data using such items, is prohibited.

  • External memory devices, media, and other equipment used for business purposes may not be taken outside the Company’s premises without authorization.

  • Printed materials containing customer information or Personal Information are stored appropriately for the period necessary for business purposes.

  • Electronic data and paper documents containing Personal Information may not be taken outside the Company’s premises unless necessary and authorized for business purposes.

  • Security measures are implemented and continuously updated and monitored to prevent spyware infections and unauthorized or malicious access.

  • Business devices, internet access, and email usage are subject to restrictions and monitoring based on administrator permissions.

Paper documents containing Personal Information that are no longer required are disposed of using appropriate methods depending on their purpose and nature, including:

  • Destruction or anonymization using shredders or similar methods.

  • Appropriate disposal by designated disposal service providers.

Rights Regarding Retained Personal Information

If you request disclosure, correction, deletion, suspension of use, or other actions concerning your Personal Information held by the Company, we will respond without undue delay to the extent required by the Act on the Protection of Personal Information and other applicable laws and regulations, provided that we can verify that the request has been made by you.

Please note that if we suspend the use of or delete some or all of your Personal Information, we may no longer be able to provide certain Services to you.

Information that we are required to retain under applicable laws and regulations may not be subject to requests for suspension of use or deletion.

Creation of Anonymized or Pseudonymized Information

The Company may create anonymized information in accordance with applicable laws and regulations and through appropriate processing methods for the purpose of creating statistical information related to the Services, in a manner that prevents the identification of specific individuals and makes it impossible to restore the original Personal Information.

The following categories of information may be included in anonymized information created by the Company:

  • Member ID

  • Product information

  • Purchase history

  • Store of purchase

  • Quantity purchased

  • Purchase amount

  • Purchase date

  • Purchase channel

  • Number of purchases

  • Order ID

  • Prefecture of the shipping address

  • Gender

  • Date of birth

  • Responses to personalization assessments

The Company will implement necessary and appropriate security measures to manage anonymized information, including measures to prevent leakage, loss, or damage.

Use of Information Collection Modules

Our Services incorporate certain information collection modules selected by the Company.

Information collection modules are programs developed by third parties independently of the Services for purposes such as analyzing statistical data regarding service usage and advertising effectiveness.

In connection with these modules, the Company may provide customer information to the providers of the information collection modules listed below, including providers located outside Japan.

These information collection modules collect user information without including information that directly identifies individuals.

For details regarding how collected information is managed, please refer to the privacy policies and other applicable rules established by each information collection module provider.

Google Analytics

Google Tag Manager

Use of Cookies

We use Cookies and Similar Technologies to improve the user experience and understand how our website is used.

These technologies may also allow us to determine whether you have previously visited our website.

The use of Cookies and Similar Technologies helps us understand how our Services are used and improve the Services we provide.

If you do not wish to accept Cookies and Similar Technologies, you can disable them by changing the settings of your web browser. Please note that disabling Cookies and Similar Technologies may prevent certain functions of our Services from working properly.

This Policy describes the Cookies and Similar Technologies managed by the Company, as well as Cookies and Similar Technologies placed by third parties that partner with us on our website and Services, including how you can manage or control your preferences.

Third parties may use Cookies and Similar Technologies on our website or in connection with our Services to collect behavioral information and deliver advertisements.

For information regarding the privacy policies of such third parties, or to opt out of advertising delivered through Cookies and Similar Technologies issued by third parties, please refer to the information below.

Cookies for Advertising and Promotional Purposes

Google Ads

Facebook Ads

Yahoo Ads

LINE Ads

TikTok for Business

5. Contact Us

For requests concerning the disclosure, correction, suspension of use or provision of Personal Information, as well as opinions, questions, complaints, or other inquiries concerning the handling of Personal Information, please contact us through our Contact Form.

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