If your order has not yet been shipped, you can request a change to your shipping address. Please contact us through our Contact Form and provide your new shipping address.

Please note that even if your order has not yet been shipped, we may be unable to make changes once a tracking number has been assigned to your package. In this case, please contact the shipping carrier directly after receiving your shipping confirmation email to request an address change.

• For morning deliveries, your package may arrive before the address change can be processed, so we cannot guarantee that the change will be completed in time.
• If your request is urgent, please contact the shipping carrier directly.
• If your package needs to be forwarded to a different delivery area, additional shipping fees may apply and will be charged to the recipient. The fee varies depending on the distance. Please contact the shipping carrier for details.

Yes, gift wrapping is available.

When purchasing your items, please check the box for “Earth-Friendly Wrapping (recycled paper)” on the cart page. An additional fee applies.

Please note that gift wrapping cannot be added after your order has been placed.

Delivery times vary depending on the item.

In-stock items are usually shipped within 3 business days. For pre-order items, please check the estimated shipping date listed on each product page.

Please note that each order will be shipped in one shipment. If your order contains items with different shipping dates, the entire order will be shipped together according to the item with the latest scheduled shipping date.

Yes, you can purchase in-stock and pre-order items together. However, your entire order will be shipped together according to the shipping schedule of the pre-order item.

Please note that we are unable to ship items separately. Thank you for your understanding.

Please see our Shipping Policy for details on shipping fees.

Once your order has been placed, we are unable to accept cancellations, changes, exchanges, or returns due to customer preference.

Please carefully review your order details before completing your purchase.

Once your order has been placed, we are unable to accept changes to the order details or payment method. Please carefully review your order before completing your purchase.

We accept the following payment methods:

• Credit card
• Apple Pay
• Google Pay
• Shop Pay
• Paidy (Buy Now, Pay Later)

Credit cards: VISA, Mastercard, JCB, and American Express are accepted. Payment is available in one lump sum only.

Shop Pay: Currently, only VISA, Mastercard, and American Express are accepted.

Apple Pay: For online purchases in Japan, VISA cards issued in Japan cannot currently be used with Apple Pay.

After placing your order, an automated confirmation email will be sent from peace@knt365.com.

If you do not receive the email, please check your spam or junk mail folder.

If you are using a mobile carrier email address, emails sent from Shopify may be automatically blocked by your spam filter. Please add peace@knt365.com to your approved sender list, or set knt365.com as an approved domain.

Please note that automated emails cannot be resent.

If you have not received the email and are unsure whether your order was successfully completed, please contact us through our Contact Form.

Customer Support: Contact Form
Hours: 10:00–18:00 (JST), excluding weekends and public holidays

You can check your order history from your My Account page. You can also refer to your order confirmation email or shipping confirmation email.

Please note that we do not include a packing slip with your order when it is shipped.

Once your order has been placed, we are unable to accept cancellations, changes, exchanges, or returns due to customer preference, including cancellations of individual items.

Please carefully review your order before completing your purchase.

Payment for pre-order items is processed when your order is placed, not when the item is shipped.

Please note that payment will be charged at the time your order is completed.

You can change your shipping address and name from your My Account page.

To change your email address, please contact us or update it from the My Account page in the app.

We are unable to merge multiple accounts.

Please note that creating multiple accounts is generally not permitted on our store. We kindly ask that you use only one account.

From the My Account page in the app, tap “Request Account Cancellation.”

If you have not downloaded the app, please contact us through this form and provide the email address registered to your account, along with your request to delete your account.

We will respond to inquiries submitted through our Contact Form within 1–2 business days.

If you are using a mobile carrier email address, emails from us may be automatically blocked by your spam filter. Please add knt365.jp to your approved domain list.

If you have contacted us but have not received a reply, please make sure that emails from the above domain are allowed and contact us again.

Customer Support: Contact Form
Hours: 10:00–18:00 (JST), excluding weekends and public holidays

Please note that we do not issue invoices or receipts.

As an alternative, please use the payment receipt or transaction statement provided by your credit card company, together with your order confirmation email, as proof of purchase.

Shop Pay is a payment service that allows you to complete your purchase quickly and smoothly by registering your payment information in advance.

For subsequent purchases, your payment information will be automatically entered, allowing you to complete the checkout process quickly from your cart.

Please note: Shop Pay currently accepts VISA, Mastercard, and American Express only.

Paidy is a cardless payment service provided by Paidy Inc. You can shop using only your email address and phone number, without registering in advance.

All purchases made through Paidy during a calendar month are combined into a single payment due the following month. On the first day of the following month, you can check your payment details through myPaidy, the account created when you first use Paidy.

Please make your payment according to the instructions provided by Paidy. Available payment methods include convenience store payment, bank transfer, and direct debit.

Payment fees:

• Direct debit: Free
• Convenience store payment: ¥390 (tax included)
• Bank transfer: Fees vary depending on your financial institution

Please note that Paidy may not be available depending on the purchase amount and the results of its credit screening.

Payment is available in one lump sum only.

For more information, please visit Paidy.