Refund policy

Returns & Exchanges

We are unable to accept returns or exchanges due to customer preference after an order has been shipped.

If you receive a defective item or an item different from what you ordered, please contact us through the Contact Form below within 7 days of receiving your order.

Customer Support: Contact Form
Hours: 10:00–18:00 (JST), excluding weekends and public holidays

Please note that we are unable to process returns or exchanges if an item is sent back to us without contacting us in advance.

While we take every precaution to ensure that all items are carefully inspected, packed, and shipped, if your item arrives damaged or you receive an item different from what you ordered (including an incorrect item or quantity), we will accept a return or exchange. In such cases, the return shipping costs will be covered by us.

Please contact us within 7 days of receiving your order.

Even in cases where you receive a defective item or an item different from what you ordered, we are unable to accept returns or exchanges in the following cases:

• Returns or exchanges due to customer preference

• More than 7 days have passed since the item was received

• Any part of the item, including accessories, has been lost due to the customer's responsibility

• The item has been damaged or soiled by the customer

• The item is not defective

• You wish to exchange the item for a different product from the one originally purchased

• The item has been used, even once

• The item has been repaired by the customer

• The defective item cannot be returned to us

• Orders placed from outside Japan

• Any other case in which we determine that the return or exchange cannot be accepted under circumstances equivalent to those listed above

For returns, a refund will be issued after the returned item has been received and inspected.